Listen to What Our Members Have to Say:
"Exceptional customer service by DOCFCU team members Jasmine and Adrianna. They were pleasant, courteous, tenacious, knowledgeable, and professional. It has been a longtime since I have worked with such exceptional customer service professionals. They worked diligently to address and rectify any and every issue I had. I am so glad to be a part of DOCFCU and to know my banking affairs are being handled by such a great team. The loan department team members, Carina and Shavon, were very courteous, knowledgeable, and gave me exceptional customer service while helping me with my loan application appeal process. Whatever you guys are doing over there please keep up the great work.
Accessing my account online is very important to me since I have mobility issues and do most of my activities online. I need daily access to my account and without online access I was very stressed. DOCFCU's member service representative, Kiana, never gave up. She was so professional, courteous and polite while spending hours on the phone with me as we tried to log into my account.
Outstanding customer service by DOCFCU team member! I was in the process of purchasing a new car and was given invaluable information by Jasmine, Member Service Rep, on what would be required from me. She was very patient and professional. She gave me her direct information in case I had additional questions. DOCFCU is very lucky to have Jasmine on their team.