I called DOCFCU trying to get information on a loan. As soon as Denzel answered the phone, I knew he would listen without rushing me off the phone. He had a willingness to help. I explained the nature of my call. Denzel said he would research and get back with me. It took less than an hour for him to have an answer. He had the exact document we so desperately needed. My husband and I are so grateful for him!! He's professional, very knowledgeable and kind.

"Exceptional customer service by DOCFCU team members Jasmine and Adrianna. They were pleasant, courteous, tenacious, knowledgeable, and professional. It has been a long time since I have worked with such exceptional customer service professionals. They worked diligently to address and rectify any and every issue I had. I am so glad to be a part of DOCFCU and to know my banking affairs are being handled by such a great team."

"Accessing my account online is very important to me since I have mobility issues and do most of my activities online. I need daily access to my account and without online access I was very stressed. DOCFCU’s member service representative, Kiana, never gave up. She was so professional, courteous and polite while spending hours on the phone with me as we tried to log into my account line."