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What our members have to say:
"I would like to complement Octavia. I recently refinanced into a new loan and since I had two different loans - a mortgage and a HELOC - with DOCFCU it was a bit tricky working out the logistics with the new lender at times. Octavia was always prompt, knowledgeable, and clear in response, while staying professional and courteous throughout the sometimes trying process. I thoroughly enjoyed working with her. I look forward to future additional business with DOCFCU and remain a happy member."
"I went into the Silver Spring branch for my banking needs and DeVonna and the team provided me with the very best customer service experience I could've ever asked for. I want to thank the Branch Manager, Arlene, for her outstanding leadership. I've shared my wonderful experiences with many friends and family, encouraging them to consider joining this amazing team. "
"I am so grateful to Carina and Octavia, and so impressed by their commitment and professionalism. They proactively reached out to help me figure out a solution to help get my HELOC money in time to pay for the work that needed to be done in my house to be ready for us to move into. Thank you, Evan, for leading such a good team!"
"We’d like to express our appreciation for the assistance we received last week from Lisa M. She contacted us about a forged check that was cashed from our account and promptly resolved the issue. We wanted to commend her excellent commitment to great customer service."
"Home is Here - Thank you Department of Commerce FCU! We couldn’t have done this without you, and we could not be happier! Thank you for your support, diligence, and work in making out house become our home."
"I had nothing but very professional service from Tamica, the Loan Officer who handled my case. Tamica was very helpful, gave me some good advice, and handled the loan in a quick and efficient manner, not my usual experience with banks and loans. So, thank you and Tamica very much. I had very good service, a very good rate, and secured a very good loan. I will be sure to tell this story to my family and friends."
"Outstanding customer service by DOCFCU team member! I was in the process of purchasing a new car and was given invaluable information by Jasmine, Member Service Rep, on what would be required from me. She was very patient and professional. She gave me her direct information in case I had additional questions. DOCFCU is very lucky to have Jasmine on their team."
"I called DOCFCU trying to get information on a loan. As soon as Denzel answered the phone, I knew he would listen without rushing me off the phone. He had a willingness to help. I explained the nature of my call. Denzel said he would research and get back with me. It took less than an hour for him to have an answer. He had the exact document we so desperately needed. My husband and I are so grateful for him!! He's professional, very knowledgeable and kind."
“Outstanding customer service by DOCFCU team member, Lena! I sent a Priority Mail Express 1-Day to the P.O. Box containing a large check. Unfortunately, the check was never received by DOCFCU. Lena went above and beyond trying to locate the letter containing the check from the Post Office. Lena was able to find my mail and the check was deposited. Lena kept me updated throughout her search and I wanted express how much this was appreciated.”
"Accessing my account online is very important to me since I have mobility issues and do most of my activities online. I need daily access to my account and without online access I was very stressed. DOCFCU’s member service representative, Kiana, never gave up. She was so professional, courteous and polite while spending hours on the phone with me as we tried to log into my account line."
"Exceptional customer service by DOCFCU team members Jasmine and Adrianna. They were pleasant, courteous, tenacious, knowledgeable, and professional. It has been a long time since I have worked with such exceptional customer service professionals. They worked diligently to address and rectify any and every issue I had. I am so glad to be a part of DOCFCU and to know my banking affairs are being handled by such a great team."
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