"I called DOCFCU trying to get information on a loan. As soon as Denzel answered the phone, I knew he would listen without rushing me off the phone. He had a willingness to help. I explained the nature of my call. Denzel said he would research and get back with me. It took less than an hour for him to have an answer. He had the exact document we so desperately needed. My husband and I are so grateful for him!! He's professional, very knowledgeable and kind."

“Outstanding customer service by DOCFCU team member, Lena! I sent a Priority Mail Express 1-Day to the P.O. Box containing a large check. Unfortunately, the check was never received by DOCFCU. Lena went above and beyond trying to locate the letter containing the check from the Post Office. Lena was able to find my mail and the check was deposited. Lena kept me updated throughout her search and I wanted express how much this was appreciated.”

"Accessing my account online is very important to me since I have mobility issues and do most of my activities online. I need daily access to my account and without online access I was very stressed. DOCFCU’s member service representative, Kiana, never gave up. She was so professional, courteous and polite while spending hours on the phone with me as we tried to log into my account line."

"Exceptional customer service by DOCFCU team members Jasmine and Adrianna. They were pleasant, courteous, tenacious, knowledgeable, and professional. It has been a long time since I have worked with such exceptional customer service professionals. They worked diligently to address and rectify any and every issue I had. I am so glad to be a part of DOCFCU and to know my banking affairs are being handled by such a great team."

"Outstanding customer service by DOCFCU team member! I was in the process of purchasing a new car and was given invaluable information by Jasmine, Member Service Rep, on what would be required from me. She was very patient and professional. She gave me her direct information in case I had additional questions. DOCFCU is very lucky to have Jasmine on their team."