Important Information About Your Recreational Vehicle Loan
Effective March 18, 2026, DOCFCU is updating how your recreational vehicle loan is serviced by transitioning it to a dedicated loan servicing team.
DOCFCU remains your lender, and your loan terms, payment schedule, and servicing protections are not changing. While your loan is not changing, you will notice a few updates to how you view your loan details and access statements and support. Below is a quick overview of what’s staying the same and what’s changing.
What's staying the same
✔ Your interest rate and loan terms
✔ Your monthly payment amount and due date
✔ DOCFCU remains your lender
✔ Automatic payments will continue as scheduled—no action needed
What's Changing
✔ Loan details in DOCFCU Online Banking will be condensed
✔ Full loan details and statements move to a new loan portal
✔ You’ll have access to a dedicated support team.
New Recreational Loan Servicing Department Contact Information
Beginning March 18, our dedicated team is ready to assist:
➤ Phone: 833-640-9398
➤ Hours of operation:
Monday–Friday: 6:00 a.m. – 7:00 p.m. PT
Saturday: 7:00 a.m. – 12:00 p.m. PT
➤ New loan portal: docfcu.acct-admin.com
Loan Servicing FAQs
Why is my loan servicing changing?
DOCFCU is transitioning certain loans to a dedicated servicing team to improve support, enhance access to detailed loan information, and provide expanded payment and account tools.
Is DOCFCU still my lender?
Yes. DOCFCU remains your lender. Only the servicing (how payments, statements, and support are handled) is changing.
Are my loan terms changing?
No. Your interest rate, loan term, monthly payment amount, payment due date, and all protections under your original loan agreement remain the same.
Will my automatic payments continue?
Yes.
If you are already enrolled in automatic payments or internal transfers at DOCFCU, no action is required. Your payments will continue without interruption.
What changes should I expect after March 18, 2026?
Beginning March 18:
- Your loan will still appear in DOCFCU Online Banking, but with limited details.
- Full loan information—including statements, payment history, and payoff requests—will move to the new loan servicing portal.
- A dedicated servicing team will support your loan.
Where can I view full loan details and statements?
Starting March 18, visit the new loan portal:
docfcu.acct-admin.com
In the portal, you can:
- View full loan details
- See payment history
- Access monthly statements
- Make one‑time or recurring payments
- Request payoff statements
Will I need a separate login?
Starting March 3, visit the new loan portal:
docfcu.acct-admin.com
In the portal, you can:
- View full loan details
- See payment history
- Access monthly statements
- Make one‑time or recurring payments
- Request payoff statements
How do I make payments before March 18?
Continue making payments as you do today—no changes until March 18.
How do I make payments after March 18?
Automatic Payments
No action needed—these will continue as scheduled.
Online One‑time Payments
You may make payments:
- Through DOCFCU Online Banking, or
- Through the new loan portal
Bill Pay from Another Bank
Update your bill‑pay account with the new loan number (provided separately) and the updated address:
Department of Commerce FCU
P.O. Box 206536
Dallas, TX 75320‑6536
Payment by Phone
Call 833‑640‑9398
Bank debits will appear as: Private Payment Servicing
Payment by Mail
Make checks payable to Department of Commerce FCU and mail to:
Department of Commerce FCU
P.O. Box 206536
Dallas, TX 75320‑6536
Will I receive a new loan number?
Yes. Your new loan number will be provided in a separate communication and will also appear in DOCFCU Online Banking beginning March 18.
What happens to my loan information in DOCFCU Online Banking?
Your loan will remain visible, but you may only see limited information.
This is expected and does not affect your loan or payments.
What if my payment is late during the transition?
For the first 60 days after the servicing update:
- No late fees will be charged for delays related to the transition
- No late payments will be reported to the credit bureaus
- Interest continues to accrue normally
How do I request a payoff statement?
Beginning March 18, you can request a payoff statement directly through the new loan portal:
docfcu.acct-admin.com
Who do I contact if I need help?
After March 18
Dedicated Loan Servicing Team
- Phone: 833‑640‑9398
- Chat: Available in the loan portal
Before March 18
DOCFCU Call Center
- 202‑808‑3600 or 888‑626‑9845
Will this affect my credit?
No. This servicing update does not impact your credit profile.
Additionally, DOCFCU will not report late payments related to the transition for the first 60 days after March 18.
Can I still make payments at DOCFCU branches?
Yes. Payments made at branches or via DOCFCU channels will continue to be credited to your loan.