Important Information About Your Home Improvement Loan
Beginning March 2, 2026, DOCFCU is updating how Home Improvement Loans are serviced by transitioning these loans to a dedicated Home Improvement Loan servicing department. This update allows DOCFCU to provide a dedicated servicing team and enhanced support, while remaining responsible for your loan. Your loan terms and payment schedule are not changing. However, you will notice a few updates to how you view your loan details and access statements and support.
Below is a quick overview of what’s staying the same, what’s changing and answers to common questions about what to expect.
What's staying the same
- Your interest rate and loan terms
- Your monthly payment amount and due date
- Automatic payments will continue as scheduled—no action needed
What's Changing
- Loan details in DOCFCU Online Banking will be condensed
- Full loan details and statements move to a new loan portal
- You’ll have access to a dedicated support team specific to your loan.
New Home Improvement Loan Servicing Department Contact Information
Beginning March 2, our dedicated Home Improvement Loan team is ready to assist:
- Phone: 866-285-8551
- Contact Center Hours: Monday – Thursday: 8:00 AM – 10:00 PM ET, Fridays: 8:00 AM – 9:00 PM ET and Saturday: 8:00 AM – 1:00 PM ET
New Loan Portal
Beginning March 2, 2026, you’ll be able to:
- View full loan details
- Access monthly statements
- Review complete payment history
- Make one‑time or recurring payments
- Request a payoff statement
Loan Portal: DOCFCU.myaccountinfo.com
First‑Time Login: How to Access Your Loan Portal
To access your Home Improvement loan in the portal for the first time, you will log in using your full 10‑digit account number and your Loan ID.
How to Format Your Login ID
Your login ID must follow this format:
[Your 6 to 9‑digit Member Number] – [Loan ID]
- If your member number is 6–9 digits, add leading zeros until it becomes 10 digits
- Then add a hyphen
- Then add your 2‑digit Loan ID
Example:
Member number: 1234567
→ Pad to 10 digits: 0001234567
Loan ID: 00
Your Login ID: 0001234567‑00
Where to Find Your Member Number and Loan ID
You can find them in:
- DOCFCU Online Banking
- Your monthly statements
Home Improvement Loan Servicing FAQs
Why is DOCFCU making this change?
We are updating how Home Improvement Loans are serviced to improve support, streamline operations, and ensure members have access to a dedicated team focused on Home Improvement loans. This change helps us continue delivering reliable service while investing in future improvements.
Is my loan still with DOCFCU?
Yes. Your Home Improvement Loan remains a DOCFCU loan. This change only affects how the loan is serviced and where certain information is displayed.
Are my loan terms changing?
No. Your interest rate, payment amount, due date, and loan terms are not changing because of this servicing update.
What exactly is changing on March 2, 2026?
Starting March 2:
- Your Home Improvement Loan will be serviced through our dedicated loan servicing team
- Full loan details, statements, and payment history will be available through a new online portal
- A dedicated support team will be available by phone
What will I see in Online Banking?
Beginning March 2:
You will see basic loan information, such as:
- Current balance
- Next payment due
- Payment posting updates
You will still be able to make payments from your DOCFCU account
- You will not have access to transaction history or Statements
Where can I see my statements and full loan history?
You can view the following details in the new Home Improvement Loan portal:
- Statements
- Full payment history
- Loan details
Portal URL: DOCFCU.myaccountinfo.com
(Link will be available starting March 2, 2026)
Will I need a separate login?
Yes, beginning March 2, the loan portal will require a separate login. We recognize this is an inconvenience and appreciate your understanding in order to provide dedicated service for your loan.
How do I make payments?
Automatic Payments and Transfers:
- If you’re currently enrolled in automatic payments or internal transfers, no action is needed. Your payments will continue without interruption.
One-time Payments:
- You may continue to make one-time payments through DOCFCU Online Banking. There may be a delay in processing your payment.
- The preferred method is through the dedicated loan portal.
Payment by Phone: You may contact our dedicated team at 866-285-8551
Payment by Check: Mail payment to the following new address:
DOCFCU
PO Box 29352
Phoenix, AZ 85038-9352
Portal: DOCFCU.myaccountinfo.com
Payment Address: Concord | PO Box 29352 | Phoenix, AZ 85038-9352
What if I use Bill Pay through another bank?
If you use Bill Pay through another financial institution, please make sure your payments are sent to the updated address below.
Payment Address:
DOCFCU
PO Box 29352
Phoenix, AZ 85038-9352
Will my automatic payments continue?
Yes. All automatic payments and internal transfers will continue uninterrupted. If any action is required, DOCFCU will contact you directly.
When will my first statement be available in the new portal?
Your first statement will be available in the loan portal after the March billing cycle. Timing may vary slightly during the transition.
Who do I contact if I have questions?
Starting March 2, our dedicated Home Improvement Loan Support team will be ready to assist. Our team will be ready to help with questions about payments, statements, and access.
- Member Service: 866-285-8551
- Dedicated Portal: DOCFCU.myaccountinfo.com
- Chat: Available through the dedicated loan portal
Will this affect my credit?
No. This servicing update does not negatively impact your credit. Your loan continues to be reported appropriately.
What if I have other accounts with DOCFCU?
Your other DOCFCU accounts are not affected and will continue to function as usual in Online Banking.
Where can I get help during the transition?
If you need assistance at any time:
- Call 866-285-8551
- Use chat through the loan portal
- Visit this FAQ page for updates