Digital banking suite
Introducing the new Digital Banking Suite available through Online & Mobile Banking
We’re excited to introduce a refreshed and enhanced banking experience—designed with you in mind. Our goal is to deliver top-tier service and tools that make managing your finances easier, faster, and more convenient.
What's New?
Our upgraded online and mobile banking platforms offer:
- A streamlined, user-friendly interface
- Easy access to all your accounts in one place
- Quick and secure fund transfers, bill payments, and transaction history viewing
- Enhanced features to help you bank anytime, anywhere
We appreciate your trust in us and are always working to improve your experience.
Getting Started Is Simple:
- From Your Computer: Click the Enroll link at the top of this page.
- From Your Mobile Device: Download the new app by searching DOCFCU in your app store.
Guides & Tutorial Videos
[LINK USER GUIDES]
[LINK VIDEOS]
Frequently Asked Questions
Online Banking
1. Will my Username and Password remain the same?
Members who were previously enrolled in online banking will have to re-enroll in the Digital Banking Suite as a new user.
2. How do I access the new Digital Banking Suite?
You can access the new Digital Banking Suite through your desktop, laptop, mobile phone, or any other device that can access the internet. To start click Enroll at the top of our website or download the app via your phones app store.
3. Will I need to download a new mobile app?
Yes, go to your Apple or Android app store and search, “DOCFCU” to find and download the new app.
4. Will I need to re-enroll in E-Statements?
No, your e‑statement settings will carry over automatically..
5. Will my transaction history be available?
Yes. All current transactions will transfer to the new system.
6. Why am I getting the error: "The information you provided doesn't match what we have on file."?
This error is present during the log in process and typically means that your account information does not match our records. Please contact us via phone to confirm we have the correct phone number and email address on record.
Frequently Asked Questions
Bill Pay
1. What’s changing with the new platform?
You’ll enjoy a fresh look with easier navigation, an improved calendar to see all upcoming payments, and options to organize your billers into groups. Plus, the platform is mobile-friendly, so you can manage your bills on any device, anytime.
2. Will the way I navigate the platform change?
Yes, the new platform organizes bill pay tasks into dedicated sections for easier access. For example, you’ll have separate areas for paying bills, viewing payment history, and even sending person-to-person (P2P) payments. And don’t worry – we’ll provide helpful guides to make it easy to get started.
3. Will my current bill pay information be transferred to the new platform?
All of your existing payee and payment information will transfer to the upgraded bill pay with the exception of a couple items below:
- Person to person type payees and payments will need to be re-added/re-scheduled.
- Ebills will need to be re-established.
- Some payees will need to be updated by you after the conversion due to incomplete or outdated information. These payees will be flagged in your bill pay so you can easily identify and update as needed. It’s important to note that payments cannot be processed to these payees until they have been updated.
4. Are bill payments scheduled based on the day I want them sent or the day I want them to be delivered?
In the upgraded bill pay, payments are scheduled based on the Deliver date (the date the payment is estimated to be delivered).
5. How are the funds for a bill payment debited?
- Electronic payments are debited on the send date (the day the payment is sent out). If funds are not available when the payment attempts to process, the payment will not be sent and the status will be updated accordingly. You must reschedule the payment for it to be sent again.
- Check payments are drawn off your account and do not debit until the check is cashed by the payee. If funds are not available when the check is cashed, it may be returned.
6. Where can I find my payment history?
Your payment history and scheduled payments are now in one place: the Activity page. You can easily toggle between viewing past payments and checking what’s scheduled.
7. Where can I see my scheduled payments?
You’ll find all your scheduled payments on the Activity page, where you can switch between your upcoming payments and payment history.
8. How can I tell if my biller is being paid by check or electronically?
On the Pay Bills page, look under your biller’s name to see if they’re paid by check or electronically. This will be clearly listed so you always know how your payments are being processed.