Insurance Information Center
Loan Insurance Information & Resources
Keep Your Loan Insurance, Secured By a Vehicle, Boat, RV or Motorcycle, Up-to-date
Whether submitting proof of insurance, received an insurance notice, or have questions about your coverage requirements, discover loan insurance resources and information on Collateral Protection Insurance (CPI) below.
To access the Insurance Service Center, you’ll need either:
- The Reference Number from your insurance notice, or
- Your Account Number
Account Number = Member Number + Loan ID
Example:
- Member Number: 1234567
- Loan ID: 08
- Account Number: 12345678
Do not use spaces, dashes, or leading zeros.
Your Loan ID can be found in Online Banking or on your loan statement.
The Insurance Service Center requires the Reference Number or Account Number to locate your account.
You may need to provide or update insurance information if:
- You recently opened a new loan
- We were unable to verify the insurance information on file
- Your insurance company or policy recently changed
- Your insurance policy does not meet our insurance requirements
- Additional information is needed to confirm your insurance requirements have been met
If we are unable to verify the required insurance coverage for your loan, you may receive notices requesting updated insurance information.
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As part of your loan agreement, insurance coverage must be maintained for the life of your loan.
To meet your loan insurance requirements, your policy should include:
✓ Comprehensive coverage with the deductible not exceeding $1,000
✓ Collision coverage with the deductible not exceeding $1,000
✓ DOCFCU listed as Loss Payee
✓ Continuous coverage while your loan remains open
To help verify your coverage, your insurance information should include:
✓ Insurance company name
✓ Policy number
✓ Policy effective dates
✓ The vehicle or collateral covered by the policy
✓ Comprehensive and collision coverage
✓ Department of Commerce Federal Credit Union listed as Loss Payee
Loss Payee Name and Address
✓ Department of Commerce Federal Credit Union
PO Box 390064
Minneapolis, MN 55439
Submitting proof of insurance is the fastest way to update your account and verify your coverage information.
Online | Submit insurance, check your insurance status, or provide insurance agent information.
Phone | 888-739-5882
Fax | 833-813-7656
Email | customerservice@insuranceservicecenter.com
Mail | Department of Commerce Federal Credit Union
PO Box 390064
Minneapolis, MN 55439
Once your insurance information is received, it will be reviewed to verify that it meets your loan insurance requirements.
If additional information is needed, you may receive further instructions via mail.
If your insurance meets the requirements for your loan, no further action may be needed.
Understanding Collateral Protection Insurance (CPI)
Collateral Protection Insurance (CPI) may be added when the insurance coverage required by your loan agreement cannot be verified. CPI helps protect the collateral securing the loan and is added at the member’s expense.
Already Have Insurance?
If you currently maintain the required insurance coverage, submit proof of insurance as soon as possible.
Once acceptable coverage is confirmed, any applicable CPI coverage may be cancelled and eligible premium credits may be applied to your loan.
Important Things to Know About CPI
CPI is not the same as your personal insurance policy.
✅ Protects the collateral securing the loan
✅ Provides physical damage coverage
❌ Does not provide liability coverage
❌ Does not provide medical coverage
❌ Does not replace insurance required by state law
❌ May cost more than insurance purchased directly through your insurance company
Frequently Asked Questions
Collateral Protection Insurance (CPI) may be added when the insurance coverage required by your loan agreement cannot be verified. CPI helps protect the collateral securing the loan and is added at the member’s expense.
Your account number is your Member Number + Loan ID.
You can find your Loan ID in Online Banking or on your loan statement.
Important
- Do not use a dash (-)
- Do not use spaces
- Do not add leading zeros to the Loan ID
- Enter your Member Number immediately followed by your Loan ID
You may have received a notice because we were unable to verify the insurance coverage required for your loan. The notice explains what information is needed and how to provide it.
Before visiting the Insurance Service Center, have either:
- The Reference Number from your insurance notice, or
- Your Account Number (Member Number + Loan ID)
The Insurance Service Center uses this information to locate your account.
Your secured loan requires comprehensive coverage and collision coverage, each with a maximum deductible of $1,000, and DOCFCU listed as Loss Payee on the policy.
Department of Commerce Federal Credit Union
PO Box 390064
Minneapolis, MN 55439
Collateral Protection Insurance (CPI) will be added to your loan if we cannot verify that your vehicle has the required comprehensive and collision insurance coverage.
If proof of insurance is not provided, CPI will be added to your loan at your expense. CPI protects the vehicle securing your loan but does not replace your personal auto insurance policy.
Important Information About CPI
- Covers physical damage only (comprehensive and collision)
- Does not include liability, medical, or property damage coverage
- 12-month policy term
- $250 deductible
- May cost more than personal auto insurance
- Can be canceled upon receipt of acceptable proof of insurance
If acceptable insurance coverage is provided, any applicable CPI coverage may be cancelled and eligible premium credits may be applied to your loan.
Submit your updated insurance information as soon as possible. The Insurance Service Center can review your policy and help verify coverage.
In some situations, CPI premiums may be added when required insurance information is not on file. If you currently maintain insurance coverage, submitting proof of insurance may help resolve the issue.
The Insurance Service Center is the best resource for questions about insurance notices, coverage requirements, policy information, insurance status, and proof of insurance submissions.
Yes. You may request a temporary waiver of collision insurance coverage by completing and submitting the Seasonal Waiver Request form.
Key Features of Seasonal Waivers
- Temporary waiver of collision coverage only
- Comprehensive insurance coverage must remain in place during the waiver period
- May be approved for up to 6 months within a 12-month period
- Proof of secure vehicle storage is required
- Approval is subject to review and is not guaranteed
To apply, complete the Seasonal Waiver Request form through our secure online form.
About The Insurance Service Center
DOCFCU partners with the Insurance Service Center to help verify insurance information associated with secured loans.
Insurance Service Center assists with:
- Insurance verification
- Insurance status inquiries
- Proof of insurance submissions
- Insurance notice questions
The Insurance Service Center serves as DOCFCU’s insurance tracking and verification partner.
The Insurance Service Center Contact Information
Call 888.739.5882
Visit Website
www.insuranceservicecenter.com
Email Customer Service
customerservice@insuranceservicecenter.com
Customer Service Hours
Monday-Friday | 7:00 AM – 7:00 PM CST
Saturday | 7:00 AM – 4:00 PM CST
English, Spanish, and French-speaking representatives are available.
Disclaimer: Insurance Service Center is the insurance tracking and verification service provider for DOCFCU. Members with questions about insurance notices, insurance requirements, proof of insurance submissions, or insurance status should contact the Insurance Service Center directly for assistance.