Insurance Information Center
Loan Insurance Information & Resources
Did you receive a notice pertaining to your loan insurance? Please review the information below.
DOCFCU requires insurance on vehicles and other applicable collateral securing your loan. If you received a letter, email, or phone call requesting proof of insurance, you’re in the right place. Review what is required, provide your insurance information, or check its status below.
Insurance Requirements
As part of your loan agreement, you must maintain
acceptable insurance coverage for the life of your loan. Including;
- Comprehensive and collision coverage, with deductibles no greater than $1,000 each.
- DOCFCU listed as LOSS PAYEE
- Continuous coverage while your loan remains open.
Required Loss Payee Information
Department of Commerce Federal Credit Union
PO Box 390064
Minneapolis, MN 55439
Documents You Will Need to Provide
- Your insurance declarations page is preferred.
- An insurance binder or coverage summary may also be accepted if it shows the insurance company, policy number, effective and expiration dates, vehicle/collateral description and VIN, comprehensive and collision coverage and deductibles, and DOCFCU as loss payee.
- An insurance ID card alone is not sufficient.
How to Submit Or Update Your Insurance
Submit proof of insurance, if you received a notice from us, renewed your insurance policy, or changed insurance companies.
Use one of the methods below to submit your updated proof. Your insurance agent or carrier may submit it on your behalf.
Before You Begin
Find your insurance notice reference number or DOCFCU account number ready.
Account number = Member Number followed by Loan ID, without spaces or dashes. Do not add leading zeros to the Loan ID.
Confirm the exact format with DOCFCU if unsure.
customerservice@insuranceservicecenter.com
Online
Upload documents or provide your agent’s information.
insuranceservicecenter.com
Fax
833-813-7656
Department of Commerce Federal Credit Union
PO Box 390064
Minneapolis, MN 55439
Phone
Call for help with your submission or insurance notice; documentation may still be required.
888-739-5882
What happens next?
Your documentation will be reviewed against the loan requirements. Allow approximately 1–2 business days after receipt for review and account updates. If anything is missing, DOCFCU’s Insurance Service Center may request more information.
Check Your Insurance Status
Already submitted insurance? Check whether your information has been reviewed or whether additional documentation is needed. Have your notice reference number or DOCFCU account number ready.
Understanding Collateral Protection Insurance (CPI)
If DOCFCU cannot verify required insurance coverage, it may purchase Collateral Protection Insurance (CPI) to protect its interest in the collateral. The premium is charged to your loan and may increase your monthly payment.
CPI is not the same as your personal insurance policy.
✅ Protects the collateral securing the loan
✅ Provides physical damage coverage
❌ Does not provide liability coverage
❌ Does not provide medical coverage
❌ Does not replace insurance required by state law
❌ May cost more than insurance purchased directly through your insurance company
If DOCFCU cannot verify required insurance coverage, it may purchase Collateral Protection Insurance (CPI) to protect its interest in the collateral. The premium is charged to your loan and may increase your monthly payment.
Frequently Asked Questions
Collateral Protection Insurance (CPI) may be added when the insurance coverage required by your loan agreement cannot be verified. CPI helps protect the collateral securing the loan and is added at the member’s expense.
Insurance Notices & Verification
DOCFCU may not have received your proof of coverage, or the policy may be expired, cancelled, missing required coverage, have a deductible above the permitted amount, or lack correct loss payee information.
Allow time for review and check your status online. If the documentation is incomplete, additional information may be needed.
Send the new policy information, including effective dates, and confirm DOCFCU is shown as loss payee.
Your notice identifies the insurance issue and includes information to help locate your loan. Keep it available when contacting DOCFCU’s Insurance Service Center.
Documentation & Account Access
Yes. Your insurance carrier or agent can submit documents using the online, email, fax, or mail options above.
Use your DOCFCU Member Number followed by your Loan ID. Find your Loan ID in Online Banking or on your loan statement. Do not insert spaces or dashes or add leading zeros to the Loan ID.
Account Number = Member Number + Loan ID
Example:
- Member Number: 1234567
- Loan ID: 08
- Account Number: 12345678
Allow approximately 1–2 business days after receipt of acceptable documents. Incomplete documents may require additional review.
CPI & Loan Payments
A CPI premium added to your loan may increase your monthly payment. DOCFCU’s Insurance Service Center can help review your coverage status.
Submit proof of acceptable coverage. Based on the verified effective dates, CPI may be cancelled and you may qualify for a full or partial premium credit.
Provide documentation establishing the required coverage and dates for that period so eligibility for a retroactive premium credit can be reviewed.
The existing DOCFCU page describes a 12-month term and $250 deductible. Specific terms should be verified against the applicable policy before publishing.
Special Circumstances
Contact DOCFCU’s Insurance Service Center. Supporting documentation may be needed to update the account.
Eligible borrowers may request a temporary waiver of collision coverage, subject to approval. Comprehensive coverage must remain in force, secure storage must be documented, and a waiver may be approved for up to six months in a 12-month period. [ SEASONAL WAIVER REQUEST FORM ]
Do not reduce required coverage without an approved arrangement. Contact DOCFCU about seasonal waiver eligibility.
Contact DOCFCU’s Insurance Service Center
Call 888.739.5882
Visit Website
www.insuranceservicecenter.com
Email Customer Service
customerservice@insuranceservicecenter.com
Customer Service Hours
Monday-Friday | 7:00 AM – 7:00 PM CST
Saturday | 7:00 AM – 4:00 PM CST
English, Spanish, and French-speaking representatives are available.
Disclaimer: Insurance Service Center is the insurance tracking and verification service provider for DOCFCU. Members with questions about insurance notices, insurance requirements, proof of insurance submissions, or insurance status should contact the Insurance Service Center directly for assistance.