DOCFCU's New Visa Card Processor

THE co-op network

The CO-OP Network is Becoming Our New DOCFCU Visa Card Processor

Conversion Date is Monday, April 24, 2023.

The CO-OP Network gives our members access to an additional surcharge free network.

Important Dates

  • April 24, 2023 – The scheduled LIVE Date
  • April 17 to April 24, 2023 – NO Visa Credit or Debit cards will be issued

What will NOT CHANGE:

  • No impact on your DOCFCU Visa Transactions
  • The PIN NUMBER on exisiting cards will not change
  • No impact on use of existing DOCFCU Visa cards


  • Cards that will EXPIRE April, May, and June 2023, were reissued and mailed on March 22, 2023. Please activate your card immediately, but no later than April 20th, 2023.
  • Card Controls will not be accessible via online banking until further notice due to system upgrades. All card control functions will be accessible through our 24/7 Contact Help Center. 
  • The White House ATM (OEOB Location) will be unable to accept check deposits until further notice. Cash deposits will be still permitted.

  • The White House ATM (1724 F Street NW Location) is no longer operational. Other deposit options include remote deposits, shared branching or visiting one of our DOCFCU Branches.

24/7 Visa Card Contact Support Center

Our NEW 24/7 Visa Card Support Center will be staffed with LIVE AGENTS to help with:

  • Card Activation
  • Travel Notes
  • VISA Fraud and Dispute claims
  • Report card Lost or Stolen

If you have any questions or concerns, please contact us by phone at 202-808-3600 or via email