Contacting any of our employees is easy. Here's all you need to do.

Call our main number at 202-482-4134 or toll free at 888-626-9845. Press the # key and then enter the employee's extension listed below. If you'd like to speak with our CEO, just hit seven for Evan and he'll be right on the line. Our employees are available by phone from 8:00 AM to 4:00 PM. After hours, you can use our 24/7 call center.

Evan Clark - President/CEO | 202-482-1082 | eclark@docfcu.org

Call Center

• Lena Lane - Call Center Supervisor | 2-3740 | llane@docfcu.org

Deposits, Member Wires and Other Account Inquiries

• Nilda Cruz - VP – Operations | 2-2671 | ncruz@docfcu.org
• Shirl Desormeaux – HCHB Branch Manager | 2-6543 | sdesorme@docfcu.org
• Leslie Pugh - Member Services | 2-6545 | lpugh@docfcu.org
• Luza Figueroa - Member Services | 2-1871 | lfigueroa@docfcu.org
• Victor Salas - Member Services | 2-6544 | vsalas@docfcu.org
• Receptionist's Desk - HCHB Branch | 2-3759 | service@docfcu.org

Silver Spring Branch

• Anibal Garcia - Manager | 301-588-4722 | agarcia@docfcu.org
• Arlene Reddy - Assistant Manager | 301-588-4722 | areddy@docfcu.org
• Hesper Sullivan - Member Services | 301-588-4722 | hsullivan@docfcu.org

Loan Department

• Bill Bankert - VP – Lending | 2-3749 | bbankert@docfcu.org
• Carina West - Loan Manager | 2-3869 | cwest@docfcu.org
• Juanita Cates - VISA Credit Card Specialist | 2-6549 | jcates@docfcu.org
• Traci Cummings - Mortgage Specialist | 2-1924 | tcummings@docfcu.org
• Octavia Jackson - Loan Specialist | 2-3839 | ojackson@docfcu.org
• Shavon Massey - Loan Specialist | 2-3841 | smassey@docfcu.org
• Karen Sanders - Loan & VISA Credit Card Specialist | 2-6548 | ksanders@docfcu.org

Collections

• Wanda Jackson - Collections Manager | 2-6542 | wjackson@docfcu.org
• Gwendolyn Taylor – Collections Officer | 2-6541 | gtaylor@docfcu.org

Accounting Department

• Chin-Ping Sun - Controller | 2-3677| csun@docfcu.org
• Ngoc Tran - Accountant | 2-5632 | ntran@docfcu.org
• Michelle Corum- ACH & Share Draft Specialist | 2-5640 | mcorum@docfcu.org

IT Department

• Massud Zahir - IT Director | 2-5609 | mzahir@docfcu.org
• Carmella Smith - Systems Analyst | 2-5249 | csmith@docfcu.org
• Lisa James - Project Manager | 2-5611 | ljames@docfcu.org

Administration

• Brink Seward - Business Development Manager | 2-1494 | rseward@docfcu.org

General Inquiries

Department of Commerce Federal Credit Union
PO Box 14720
Washington, D.C. 20044-4720

service@docfcu.org